BPO Services

project-preview
Customer Care & Retention Services
  • Tollfree customercare
  • Repeat purchases
  • Cross-sellandup-sellprograms
  • Change of personal details
  • CAF Management
  • Complaint and issue resolution
  • Billing information
  • Investor accountinquiries
  • Dealer location calls
  • Insurance claim processing
  • “Thankyou” or otherclient initiated information calls
  • Reservations
    • Sales & CustomerAcquisition Services
  • Inbound B2B and B2C telesales
  • Technology enabled through IVR,Call routingetc.
  • Pre-Sales Support
  • Out bound customer followup
  • Ordertaking, processing and catalogsales
  • Cross-sell and up-sellprograms
  • Leadgeneration
  • Directresponse
  • Datacapture
  • Multichannel campaign execution
  • Product information requests
  • Subscription renewals
  • Database cleaning and updating
  • Application processing
  • Customer surveys
  • Payment processing
    • BackOfficeSupport SERVICES
  • Recruitment/ResumeData Management
  • Travel & Entertainment
  • Loyalty Program
  • OrderProcessing
  • Record & Data Maintenance
  • Accounts Payable
  • Accounts Receivable
  • Reconciliation
  • General Ledger
  • Rebate Processing
  • Returns Tracking
  • Lead Generation
  • Document Verification